Support

Support

Customization scope

We will customize the spot welding machine for customers according to their application industry, production environment, and characteristics of welding products. Including welding process customization, equipment function customization, intelligent requirements, structural design customization, etc.

Customization scope

AFTER-SALES SERVICE

After-Sales Service Goals

· High equipment availability: Ensure that the spot welding machine failure rate is ≤0.5%/year and the downtime is ≤4 hours/time.

· Welding quality assurance: Provide regular calibration services, and the weld qualification rate is ≥99.9%.

· Customer satisfaction: Quick response (≤2 hours), problem solving rate ≥98%.

Equipped With An Operation Manual

All equipment will be equipped with an operation manual before leaving the factory.   If customers have any questions after receiving the machine, they can consult us online, or we can help customers install and set parameters remotely.   If it is a large customized equipment and the customer cannot install it by himself, we will send engineers to install, debug and train on site.

If the spot welding machine has any quality problems during the warranty period, we will arrange engineers to investigate and solve the problem as soon as possible. If there are any damaged parts, we will replace them with new ones and send them to customers as soon as possible.
Contact Us

CONTACT WITH US

We offer a comprehensive range of services and solutions, so contact us today to find out how we can ensure that your project is delivered on time and within budget.
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